Refund & Return Policy

Return & Refund Policy

At Kartzaar, your satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help!

1. Return Eligibility

We accept returns only under the following conditions:
You received a damaged, defective, or wrong product.
You must raise a return request within 3 days of delivery.
The product must be unused, in its original condition, and in the original packaging.

2. How to Request a Return

To initiate a return, please contact us at kartzaar.official@gmail.com or WhatsApp us at +91-6207703516 with:
Order ID
Clear images/video of the received product
Reason for return

Once approved, we’ll arrange a reverse pickup or ask you to ship the product to our return address.

3. Refund Process

After receiving and inspecting the returned item, your refund will be processed within 3-7 business days to your original payment method.

If you paid via Cash on Delivery (COD), we will issue a refund through UPI, bank transfer, or wallet as per your preference.

4. Non-Returnable Items

Returns are not accepted for items:
That are used, damaged after delivery, or not in original condition
On sale, clearance, or marked “Non-returnable”
Where return is requested after 3 days of delivery

5. Cancellation Policy

Orders can only be cancelled within 6 hours of placing them. Once processed or shipped, cancellation is not possible.

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Need Help?
📧 Email: kartzaar.official@gmail.com
📞 WhatsApp: +91-6207703516